RETURNS & EXCHANGES POLICY
This returns & exchanges policy applies only to products purchased directly from our website (WWW.LASHPIRE.COM) and our carousell (@luxurylashes).
We sincerely apologise if you have received a defected or an incorrect product. Rest assured, we’ll definitely try our best to help.
DO NOTE: All returns & exchanges can only be done within 7 days from the date item was delivered. Request for exchanges will not be allowed after the stipulated timeframe.
All products are non-refundable/non-exchangeable if opened. Glues are strictly not valid for exchanges or refunds opened or unopened.
Exchange of item will only occur in the event where
- A defected product is received
- An incorrect product is received
There may be discrepancies of 0.5”-1.5” between our products and the measurements provided. These are not considered as a defect. We do not offer exchanges or refunds due to sizing discrepancies.
Product colors displayed on screen may differ on different screens due to different settings, resolutions and graphics. Colors may appear slightly different in real life as compared to what is shown on our website. We do not offer exchanges or refunds due to color variances.
We are not held liable for any damaged exterior packaging upon arrival as this is beyond our control due to shipping carriers/delivery transit, thus no refunds or exchanges will be allowed.
All used, sanitary, opened items are strictly non-exchangeable and non-refundable. All sale items are not eligible and cannot be returned.
For items to qualify for an exchange or refund, item must be returned unused, unopened and brand new. All returns & exchanges will be done by mailing only.
LASHPIRE® reserves the right to reject request for an exchange if any of the above criteria is not met.
If merchandise meets all the criteria above, please submit our Returns & Exchange form within the timeframe of 7 business days (14 business days for international purchases) from date of delivery. Request for exchanges will not be allowed after the stipulated timeframe.
A defected product is received
If you have received a merchandise with defects, please go to this page to fill up all the required fields in our Returns & Exchanges Form.
After you have submitted the Return & Exchange Form, our customer care team will revert back to you within the next 24 hours. Thereafter, we will proceed to do a one-for-one exchange, meaning that we will replace the defected item with a new piece of same design.
If the product which you have originally purchased is Out Of Stock, only then you may choose to do:
- AN EXCHANGE FOR ANOTHER ITEM
Exchange for another merchandise of your choice with the same or lower price than the product which you have originally purchased. You may choose to exchange it to another merchandise of a higher price, however do note that you’ll be required to do a top-up in price.
If you do not wish to exchange the defected product for another item, you may choose to receive a full refund in the same form of payment that was used for the original purchase.
Please note that it may take up to 3-5 Business Days for your refund to appear on your billing statement.
An incorrect product is received
If you have received a different merchandise from the one which you have ordered, please go to this page to fill up all the required fields in our Returns & Exchanges Form.
After you have submitted the Return & Exchange Form, our customer care team will revert back to you within the next 24 hours. Thereafter, we will proceed to do a one-for-one exchange, meaning that we will replace the incorrect item with the a correct item. If the item is out of stock, a store credit will be given to you in exchange.
RETURN OF DEFECTED OR INCORRECT PRODUCT TO US
Once we have approved your exchange/refund, we will issue you with our return address. You may proceed to mail us back the defected/incorrect product within the given timeframe of 5 business days.
Do note that it is your responsibility in covering the shipping charges and making sure that the items mailed back are sealed securely and that the correct address is written.
We advice that all parcels should be sent back to us using a trackable courier, such as, SingPost Registered postage to prevent lost mail as we will not be responsible for the returned product until it reaches us.
Once you have dispatched the parcel, please email us (email@example.com) the Registered Article number/tracking number immediately.
Do include a snapshot of your postage receipt.
Thereafter, we will mail out the new product to you, providing a one-to-one exchange.
For exchanges, once we have received your parcel, we will process it within 3 business days.
Can I exchange item(s) bought from another re-seller?
We are sorry to say that LASHPIRE® will not be held responsible if you purchase our items from another re-seller and not from us directly. We will not be able to do any exchange or refund should that be the case.