Frequently asked questions

LASHPIRE® is based in Singapore. Our warehouse is based here and we ship directly from here.

We have our physical factory, warehouse and office.

However due to the pandemic situation, walk-ins are not allowed.

Currently, we operate 100% online only via our website. The best part is that you can shop with us 24/7 from any part of the world in the comfort of your own space and receive items promptly at your doorstep! And we also ship worldwide.

For general enquiries, you may email us at lashpire@gmail.com

For faster replies do message us via WhatsApp +65 8688 8645

Alternatively, you may contact us via the live chat function or dm us on instagram/facebook @lashpire

We operate 24 hours a day, 7 days a week!

We mail out your orders daily.

For more info, please visit our delivery page.

If you wish to subscribe to our newsletter, do enter your name and email address in form founded at the bottom of our website.

Sometimes our
newsletters may end up in your email’s junk/spam folder. Please add lashpire@gmail.com to your address book to start receiving our newsletters in your inbox. Also, you may want to
double check if you have provided us the correct email address.

Yes, all items on our website are instock, ready to ship and can mailed out within 24 hours from the time your order is placed :)

We constantly update our site with new items to ensure the freshest and latest products are available to all of you. Do follow us on our socials and sign up for our newsletter to keep up to date with our latest arrivals!

We manufacture and formulate our products directly from our factory. All products have undergone trial, testing and has been proven effective. Our raw materials come from locally (Singapore), USA, Europe, Korea, Japan and Taiwan. Quality assured.

We provide detailed measurements and specifications of all our product pages. You may click on our products and view its individual description.

It’s really simple! Do refer to our order Ordering Page, where we provide a detailed step-by-step guide on how to order.

Once you've placed an order, a confirmation invoice with be sent to you via email.

Once we've mailed out your order, another email with be sent to you.

If you wish to track the status of your parcel, please visit Track Order page.

We apologise but once you have submitted an order, it is a confirmed order.

We strictly do not allow any modification or cancellation of
orders.

Simply enter the promo code during checkout in the "discount code" section and click 'APPLY'.

Your total order value will automatically be readjusted.

No. You do not have to have an account to place an order.

You can create an account during checkout or You can register for an account by clicking here.

Please click here to be redirected to the accounts page where you can reset your password.

You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log into your account with your new password as per normal on this page.

All prices are listed in
Singapore Dollars ($SGD) by default.

Our shop has a currency conversion feature at the top right of the website, which allows you to
view the prices of our products in other currencies.

We accept all major credit/debit cards, VISA/Mastercard/American Express, PayPal, PayNow.

For more information about the various methods of payment we accept, please refer to our Payment page.

Yes, definitely. We utilize the highest level of encryption and data security to ensure that your personal details protected.

We verify payments immediately and all items will be dispatched within 24 hours once payment is received.

All parcels are mailed out using either Singapore Post, Qxpress and LASHPIRE® Delivery Team.

Custom Delivery is available too, please contact us.

For more information about the various modes of delivery we use, please refer to our Delivery page.

We ship out parcels daily! Our in-house delivery service delivers 7 days a week. For deliveries via Singapore Post and Qxpress, we ship on days they operate. Please refer to our delivery page for more information.

All items will be dispatched within 24 hours from the time your
payment has been verified.

Once your parcel has been mailed out, an email notification will be sent to your inbox.

Click here to be redirected to the SingPost Official Website and input your tracking no.

We are ninja fast in shipping out your orders! Once your payment has been verified, we'll mail out your parcels within 24 hours.

The delivery time of your parcel really depends on the method of
shipping you have opted for.

Please refer to our Delivery page for a more detailed description of the delivery durations.

Yes, we offer worldwide shipping!

View our delivery page for more information

We ship parcels from as low as $1.50...

For more information about the various modes of delivery we use and the respective costs, please refer to our Delivery page.

When an item is sold out and there is still a high demand for
it, we may re-manufacture it again and open a Backorder.

A backorder is similar to a preorder.

These items are known as backordered items and they are not in-stock (no ready stock) and cannot be shipped at the time you place an order. Shipment of backordered items will take a couple of weeks to re-manufacture and process. Thereafter, they will be shipped to you.

It’s exactly the same as placing an order for an item which is
in-stock.

Except an item on backorder will have "(Backorder)" in the product's name.

NOTE: A full payment of the backordered item is required to reserve a slot for you.

When your backordered item has been shipped out, an email notification will be sent to you.

For domestic orders, the in-stock item and the backorder item will be mailed out separately. The in-stock item will be shipped out first immediately once your payment has been verified. The backorder item(s) will be dispatched later.

You may request for both items to shipped out at the same time.

For international orders, the in-stock item and the backorder item(s) will be mailed out together.